Refund policy
At Makoii Apothecary, we value your satisfaction and are committed to providing a smooth and transparent shopping experience. Please read our Refund and Cancellation Policy to understand our guidelines and procedures.
Refund Eligibility:
We offer refunds in the following circumstances:
- Product Defect or Damage: If you receive a product with manufacturing defects or damage during transit, please notify us within 48 hours of receiving the order. We will issue a full refund or send a replacement product, as per your preference.
- Order Cancellation: You can cancel your order without any charges if the cancellation request is made within 24 hours from the time of purchase.
Refund Timeframes:
Refunds will be processed within 7 working days after approval. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
Refund Request Process:
To request a refund, please follow these steps:
Contact our customer support team at makoiiapothecary@gmail.com or contact +91 8800717145.
Provide your order number and details of the issue.
Our team will review your request and inform you of the approval status.
If your request is approved, we will initiate the refund process.
Cancellation Procedures:
You may cancel an order within 24 hours from the time of purchase.
To cancel an order, contact our customer support team at contact@makoiiapothecary.com | makoiiapothecary@gmail.com or contact +91 8800717145 and provide your order details.
If your order is eligible for cancellation, we will process it accordingly.
Cancellation Fees and Requirements:
Orders canceled within the specified timeframe will not incur any cancellation fees.
Orders canceled after the specified timeframe may be subject to a 50% cancellation fee.
Note: Dispatched orders will not be eligible for refunds or cancellations.
Please note that custom or personalised orders may not be eligible for cancellation or refund.
Contact Information:
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at makoiiapothecary@gmail.com or contact +91 8800717145
We reserve the right to update or modify this policy. Any changes will be posted on our website, and the date of the last update will be indicated.
Last updated: 30th December, 2023